What Is the VSP Member Promise: 5 Key Commitments You Can Expect

VSP, as a trusted vision care provider, understands the importance of member satisfaction when it comes to the services and products received from their extensive network of providers. To ensure that every member has a positive experience and receives the highest quality care, VSP has introduced the Member Promise Program. This program offers a guarantee of complete member satisfaction, allowing for any concerns or issues to be addressed promptly and effectively. If a member is unhappy with the services or products provided by a VSP network provider while utilizing their VSP benefit, they’re encouraged to contact VSP Member Services at 800.877.7195 for assistance. This commitment to member satisfaction sets VSP apart and reflects their dedication to providing exceptional vision care to all individuals who depend on their services.

How Does VSP Reimbursement Work?

VSP reimbursement is a process that allows VSP members to receive partial payment for services rendered by out-of-network providers. Normally, when members visit an out-of-network provider, they’re required to pay the full amount for the services upfront. However, with VSP reimbursement, members don’t need to bear this financial burden entirely.

When a member visits an out-of-network provider, the provider can submit a request on behalf of the VSP member for reimbursement. This means that the member doesn’t have to pay the entire bill upfront. Instead, they’ll only be responsible for paying any applicable copays and any balance that exceeds the out-of-network schedule set by VSP.

By having the provider handle the reimbursement request, it eliminates the need for members to handle paperwork or wait for reimbursement checks. The provider takes care of the administrative tasks, enabling members to focus on their eye care needs.

It allows members to receive the eye care they need without having to pay the full amount upfront. This reimbursement system is designed to provide convenience and peace of mind for VSP members seeking eye care services from out-of-network providers.

How Long Does It Take to Receive Reimbursement From VSP?

The timeframe for receiving reimbursement from VSP (Vision Service Plan) can vary. Typically, it takes about 5 to 7 business days for VSP to process and approve an eye care claim. However, factors such as claim complexity, submission method, and the accuracy of submitted information can affect the processing time. Once the claim is approved, reimbursement may be sent via direct deposit or mail, which could take an additional few days to reach the individual. It’s advisable to check with VSP directly or review the specific terms of the insurance plan for more accurate information on reimbursement timelines.

If an individual has two VSP (Vision Service Plan) insurance plans, there exists a specific protocol to determine how the benefits will be coordinated. The primary plan must operate as if the secondary plan doesn’t exist, meaning it should cover or provide benefits accordingly. In cases where VSP administers the secondary plan, the member will receive a predetermined allowance for each service, such as exams, lenses, frames, or contacts. This allowance will be used to pay up to the billed amount, ensuring that benefits don’t surpass the actual cost of the services received.

What Happens if I Have 2 VSP Plans?

If an individual happens to have two VSP (Vision Service Plan) plans, there are certain steps and processes that need to be followed to ensure the correct handling of benefits. The primary plan takes precedence and is responsible for paying or providing benefits as if the secondary plan doesn’t exist. This means that the individual should first file a claim with their primary VSP plan for any eye exams, lenses, frames, or contacts that they require.

When the primary plan has processed the claim, any eligible benefits that aren’t covered will then need to be submitted to the secondary plan. In such cases, VSP administers the secondary plan, and the member will receive a specified allowance for each service they’ve received. This allowance can be used to pay up to, but not more than, the billed amount for each service.

It’s also worth mentioning that different VSP plans may have varying coverage levels and guidelines. Therefore, it’s essential for individuals to carefully review the terms and conditions of both their primary and secondary plans to have a clear understanding of the benefits they’re entitled to receive.

Your VSP member ID is an important identification number established by your employer or client through VSP. While it’s typically your social security number, it can also be a unique ID number. If you’re unsure about your member ID, you can easily confirm it by reaching out to your benefits office or contacting VSP directly at 800.877.7195.

What Is My VSP Member ID?

Your VSP member ID serves as your unique identifier within the VSP network. It’s a number assigned to you by your employer or client, allowing you to access your vision benefits. In most cases, your member ID is the same as your social security number. However, some employers prefer to assign a unique ID number to their employees.

Your first point of contact should be your benefits office, as they’re responsible for managing your vision benefits. They can provide you with your member ID or direct you to the appropriate resource.

Another option is to reach out to VSP directly. Their customer service team can assist you in retrieving your member ID. You can call them at 800.877.7195, and they’ll guide you through the process.


By contacting VSP Member Services, members can voice their grievances and have them addressed efficiently. This demonstrates VSP's commitment to upholding the highest standards of member experience and ensuring that they’re always provided with exceptional care and service.